> don't necessarily need to be done by a developer Yes and no. They need to be done by someone with developer empathy, for example a hyper-enthusiastic user ch

> don't necessarily need to be done by a developer Yes and no. They need to be done by someone with developer empathy, for example a hyper-enthusiastic user champion, and hands-on problem solving experience definitely helps a lot. Reproducing bugs and triaging issue reports does not require the skill of reading and writing code, it does require the skill of systems thinking which is IMHO a developer trait.