Part of the problem is non-technical users that know how to switch are switching to chrome because they hit small issues/niggles that "just work" in chrome. Th

Part of the problem is non-technical users that know how to switch are switching to chrome because they hit small issues/niggles that "just work" in chrome. That's been happening slowly over time; mozilla hasn't helped itself by taking, let's say, detours into non-browser related stuff. It's not just OS vendors, it hasn't helped that more and more companies are just targeting/supporting chrome. They'll ship & test on chrome as tier1, not firefox... not that it wouldn't work, but again, it'll be "should or might work".