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I already find same cases on reddit and google. And only one case was resolved. And just after the user started a public campaign. I really spent about 12-15 h
by alymaly 4y ago
I already find same cases on reddit and google. And only one case was resolved. And just after the user started a public campaign.
I really spent about 12-15 hours for phone calls..
- tptacek 4y agoOne thing I think you're hearing from multiple people here is that you should stop banging your head against standard customer support --- or at least, if you're starting with customer support, do nothing but escalate your call, don't try to talk a CS person into unflagging your account. They can't unflag your account, so you're probably wasting time trying.
- alymaly 4y agoI was transferred to a higher level (that's what they said, but I think it was still the usual customer service). And I don't know how to escalate the problem to another level. Maybe a public posting would help in some way
- ceejayoz 4y agoHonestly, try emailing tcook@apple.com. https://www.reddit.com/r/apple/comments/su28nf/i_sent_an_email_to_tim_cook_and_i_got_respond/ https://www.reddit.com/r/apple/comments/su28nf/i_sent_an_ema...
- alymaly 4y agothanks a lot! done!
- bombcar 4y agoYou can detail as much as you know about your situation in a letter to the consumer protection agency/person of whatever country your main account is in, and copy it to Apple's legal counsel. It's unlikely to do much, but it may get in front of the right person or may light a fire under someone's ass.
- alymaly 4y agogood idea, thanks!