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> But anything outside the absolute most normal usage of a gift card is likely to stick you in a user cluster that is overwhelmingly fraudulent. And this is th
by bachmeier 4y ago
> But anything outside the absolute most normal usage of a gift card is likely to stick you in a user cluster that is overwhelmingly fraudulent.
And this is the problem of the user rather than the business? I find any attempt to justify behavior like this disgusting. Just say it the way it is - Apple maximizes its profits by imposing costs like this on others. From that perspective, you cannot justify restrictions on a restaurant running sewage into the street, since the profit of the business trumps all else.
- tptacek 4y agoI'm not sure that there's much point in trying to assign blame here. Sure, blame Apple! In any given fraud misfire scenario, there is going to be a pretty clear set of steps Apple could have taken to provide a more reasonable customer experience. But we're focusing on just one such scenario, and Apple's customer support team has to deal with every scenario. If you've worked in anti-fraud stuff before, you know: there isn't a single clear answer to fraud. There's no reliable way to stop it. It's all just a big series of heuristics. And it's a cat-and-mouse game, because if you're Apple, your fraudster adversaries sink enormous amounts of time into working out the minutia of your customer support and anti-fraud processes looking for gaps. Which means there's probably no way in hell you're going to be able to talk your way out of a fraud hit with a customer support agent. They're simply not qualified to do that.