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I feel like "managing bug reports" is something missing from the list OP posted. Getting information and logs from users, checking if a new bug is a duplicate,

I feel like "managing bug reports" is something missing from the list OP posted. Getting information and logs from users, checking if a new bug is a duplicate, attempting to reproduce bugs, and triaging, are all things that can take a long time, but don't necessarily need to be done by a developer.

yebyen 4y ago
> don't necessarily need to be done by a developer Yes and no. They need to be done by someone with developer empathy, for example a hyper-enthusiastic user champion, and hands-on problem solving experience definitely helps a lot. Reproducing bugs and triaging issue reports does not require the skill of reading and writing code, it does require the skill of systems thinking which is IMHO a developer trait.