4 ms·
What? That's insane. It's literally an almost immediate portal to talking to an actual human on the other side. All companies may not care about response times
by joshmlewis 4y ago
What? That's insane. It's literally an almost immediate portal to talking to an actual human on the other side. All companies may not care about response times but a lot of startups make it a goal to relentlessly cut down on response time to where it's mere minutes.
- swyx 4y agoexcept that it inconveniences the 99.5% (real number from previous company) of users who dont interact with it, and those that do often get stonewalled into the “it looks like nobody is there right now, please leave your email and we’ll get back to you” flow. we all understand the premise but this form factor has in practice failed to deliver. instead if people want instant response they tend to join the public slack or discord. you know, the apps actually built for community chat.
- robertlagrant 4y agoIt works well for switched on companies. I've spoken to very small SAAS company CEOs before via it, which is effective. Maybe something to discard over time.
- newaccount74 4y agoIt's the equivalent of walking in the store and having a sales person show up and ask what you are looking for. Some people like it, some people hate it. I'm in the latter camp.
- can16358p 4y agoHating an utter annoyance that expands over whatever I'm trying to do in a cheap and cheesy way that literally everyone I know hates too is "insane"? Well okay then.