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What do people here use to keep customer information in sync between their customer support crm, and their db for example? What's the common solution to "Custo
by scrollaway 4y ago
What do people here use to keep customer information in sync between their customer support crm, and their db for example?
What's the common solution to "Customer updated their name => Have to update their info on stripe, chatwoot, and six more places"? Other than "Update everything for every single api call"…
- tixocloud 4y agoI’ve seen small businesses use something like Zapier. A better way would be to have a pub/sub system but that may be overkill given the complexity.
- HatchedLake721 4y agoCustomer Data Platforms (CDP) solve this problem. Segment.com is probably the one people here heard, Hull.io is another one
- Terretta 4y agoCareful with several of these that are considered tracking platforms, your "customer data" API calls may be blocked if you do it from an app and not from your back end.
- tylergetsay 4y agoMost people are updating it from a client side HTTP request when the page loads, most platforms (like Intercom) provide a signing mechanism to make this secure.