You are quite right. Especially in a work setting I have seen many times where email discussions or message discussion go overboard with lots of misunderstandi

You are quite right. Especially in a work setting I have seen many times where email discussions or message discussion go overboard with lots of misunderstandings, heated feelings etc and once you get on the phone with the other party you solve the issue in just minutes. It's easy to use harsh language in text, but on the phone things usually calms down. It's also less error prone as in a phone discussion the feedback loop is truly real-time vs messages/slack/email. You can also better hear and sense the feelings of the other party.