the fee is usually less than £1. Every single person I know in the UK that travels via train uses it. I wish it didn't fall to a private institution to provide

the fee is usually less than £1. Every single person I know in the UK that travels via train uses it. I wish it didn't fall to a private institution to provide what is a fairly basic service, but I think the fee shouldn't deter people from using it, especially considering they don't even charge it in a lot of cases. Booking tickets directly with a ToC is a terrible experience.