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The title is a bit misleading, It's not fully open source. There is an enterprise folder which you can't use without a subscription. And its not clear which F

The title is a bit misleading, It's not fully open source. There is an enterprise folder which you can't use without a subscription. And its not clear which Features are OSS and which are source-available. As for tips for the product, think about supporting the Matrix Protocol, which has many social media bridges, other than that it looks good.

KaoruAoiShiho 4y ago
Can someone familiar with chatwoot help answer what features are locked behind a subscription if any?
- pranav_rajs 4y ago
  Help Center is available in Opensource edition. We have SSO, roles & permissions in the enterprise.
  - KaoruAoiShiho 4y ago
    Is there a page we can see a table of features?
    - caloique 4y ago
      Found it here: https://www.chatwoot.com/pricing https://www.chatwoot.com/pricing @pranav_rajs I couldn't see some enterprise-grade features like audit logs or privacy vault. Would love to help for free. Open source & plug-n-play: www.boxyhq.com
pranav_rajs 4y ago
We are following open core model. The idea is to build a sustainable way to provide more value in opensource. Bulk of the features are under MIT license.
mxuribe 4y ago
> ...think about supporting the Matrix Protocol, which has many social media bridges... I sure hope that many more chat/customer-messaging-adjacent platforms begin to adopt matrix protocol support underneath! So many services exist on top of email/smtp protocols, and that has allowed for such creativity...It boggles my mind that the same has not been done for chat (or at least chat for customer support) - it seems like we have so many competing, proprietary chat protocols for these types of use-cases! As a customer, i don't want to have my interactins trapped only in the provider's platform...Just like email, i want to keep a record of my interactions with customer support...and leveraging a shared, universal set of protocols would help in that regard. I'm an admitted matrix fanboy, so that's my preference, but even xmpp or seomthing like that should universally be adopted!

KaoruAoiShiho 4y ago

Can someone familiar with chatwoot help answer what features are locked behind a subscription if any?

pranav_rajs 4y ago
Help Center is available in Opensource edition. We have SSO, roles & permissions in the enterprise.
- KaoruAoiShiho 4y ago
  Is there a page we can see a table of features?
  - caloique 4y ago
    Found it here: https://www.chatwoot.com/pricing https://www.chatwoot.com/pricing @pranav_rajs I couldn't see some enterprise-grade features like audit logs or privacy vault. Would love to help for free. Open source & plug-n-play: www.boxyhq.com

pranav_rajs 4y ago

We are following open core model. The idea is to build a sustainable way to provide more value in opensource. Bulk of the features are under MIT license.

mxuribe 4y ago

> ...think about supporting the Matrix Protocol, which has many social media bridges... I sure hope that many more chat/customer-messaging-adjacent platforms begin to adopt matrix protocol support underneath! So many services exist on top of email/smtp protocols, and that has allowed for such creativity...It boggles my mind that the same has not been done for chat (or at least chat for customer support) - it seems like we have so many competing, proprietary chat protocols for these types of use-cases! As a customer, i don't want to have my interactins trapped only in the provider's platform...Just like email, i want to keep a record of my interactions with customer support...and leveraging a shared, universal set of protocols would help in that regard. I'm an admitted matrix fanboy, so that's my preference, but even xmpp or seomthing like that should universally be adopted!