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> you can send them a box of loose parts, no part numbers, no markings, and they'll go through it, figure out what's what, and refund you for it That is insane
by tomcam 4y ago
> you can send them a box of loose parts, no part numbers, no markings, and they'll go through it, figure out what's what, and refund you for it
That is insane. Mad props to them
- phasetransition 4y agoI'm sure they have internal horror stories of the practice, but they do it. When we sold an old company to a PE group, all the McMaster loose stuff in the warehouse went back to them stacked in boxes on a pallet for them to work through. I wouldn't be surprised to learn our CM did the same thing after the sale.
- tomcam 4y agoThat kind of service must require tons of human intervention and employees who worked there for decades, no? I mean the catalog is humongous.