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1m user terminals manufactured and yet we still don't have one 18 months after paying for it. (Actually, I canceled my order a year ago. But my brother, who a
by retrocryptid 4y ago
1m user terminals manufactured and yet we still don't have one 18 months after paying for it. (Actually, I canceled my order a year ago. But my brother, who also paid the full $600 still doesn't have his. And they keep delaying it.)
Three years ago we both signed up for a terminal, paid the $100 deposit and got on the list. Eighteen months ago I got an email saying I should log in, pay the additional $500 to have the terminal shipped to me. After three months of waiting nothing had shown up. There's no way to contact customer support so I had to ask a friend who works at SpaceX who I should talk to. Two weeks later I got an email from someone I'm guessing is part of their support group saying i was in the queue for delivery in late 2021. Late 2021 comes and goes and no terminal. I ping that same person. Now I'm in the queue for a late 2023 delivery. I ask if I can get a refund, they say yes. They credit my card for the second $500 charge but not the original $100 which they claim is unrefundable.
My brother, the true believer, is still waiting for his terminal and his cybertruck.
I know that Elon is a minor deity on hacker news and peeps are going to downvote the heck out of this comment, but from my perspective, dude's a ripoff artist who survives only because the government is paying for his rockets and ev subsidies.
- completelylegit 4y agoIt’s been my thinking for a while that the majority of people who interface with Musk ventures walk away happy. They must, right? Customers are the most important fans. But if for some reason one of the cogs in the big machine fails you - you are screwed. There is no real recovery beyond tweeting @ElonMusk on the day once a year has his heart reinserted to legally be considered alive. I’m sorry to hear your situation - mine was different, more positive. The line that separates us is one broken cog. Musk customer support is the worst and I’m sorry you can’t enjoy what has been a life changing product for me. Hang in there, it (Musk venture customer service) sometimes gets better.
- retrocryptid 4y agoHow long have you worked for Mr. Musk?
- retrocryptid 4y ago
- deleted 4y ago[deleted]
- zaptrem 4y agoMusk quote: "We specialize at turning the impossible into late." Personally, I much prefer the latter. I also quite like the transparency that lets us all see into the disorganized mess of it all long before it's ready (as opposed to the Apple strategy of complete silence until announcement day).
- detaro 4y agoI'm not sure how constantly promising and missing deadlines while taking peoples money is "transparency".
- zaptrem 4y agoNo, and they should be criticized for that. However, this is the transparency that makes up for it: https://www.youtube.com/watch?v=ODSJsviD_SU https://www.youtube.com/watch?v=ODSJsviD_SU
- rowanG077 4y agoI think it's more that your comment is needlessly abrasive rather than anything else. And I don't think it's a healthy mindset to say you thrive on toxicity.
- retrocryptid 4y agoMy job involves giving large stacks of cash to silicon valley executives. I had to adapt in order to survive.
- throwawaylinux 4y agoYou're flipping out like this because you got one downvote? Why not do something else for a while if it's upsetting you so much?
- kortilla 4y agoYou’re in an oversubscribed area, it’s that simple. That’s not going to change until they either get more sats up there or people in your area cancel service.
- retrocryptid 4y agoIf you email me to tell me "pay for your terminal and we'll ship it to you within 2 weeks" and instead of shipping it to me in two weeks you tell me, "thanks for the cash, we decided to send it to you in 18 months," then the problem is not that I'm in an oversubscribed area. The problem is SpaceX is incompetent when it comes to basic logistics or is less than truthful regarding its service.
- kortilla 4y agoYou’re in an oversubscribed area, it’s that simple. Several people in Wyoming I know got instant fills on sign-up a month ago.
- diebeforei485 4y agoThat's fine but he should get a full refund not a partial one.