The OP's complaint was about an incident from 8 years ago. Regardless, it sounds like a lot of the problems you've experienced stems from renters who fail to ho

The OP's complaint was about an incident from 8 years ago. Regardless, it sounds like a lot of the problems you've experienced stems from renters who fail to honor their original contract or rental agreement -- returning cars hours or days late, or early, just like the OP. Not really sure what you want the rental company to do when cars aren't coming back to them according to schedule.