3 ms·
Yes it's great that we can Google/DDG most stuff at a whim. And there are often many great tutorials both written and video searchable online on a lot of softw
by toss1 4y ago
Yes it's great that we can Google/DDG most stuff at a whim. And there are often many great tutorials both written and video searchable online on a lot of software.
That does NOT solve the original discoverability problem.
>>I've been astonished at how often a feature was added 3 years ago to a program I've used for 8 years, or there's a secret swipe that avoids a bunch of menus, or an unofficial command-line flag.
THAT is the problem right there. You're a likely typical example of someone who is smart, knowledgeable, experienced, and motivated, probably beyond what used to be called a "power user". Yet great swaths of features, and the work of scores of designers, developers, & testers for years, simply escapes our notice.
The result is that vast amounts of productivity go squandered until we discover by chance accident or encounter with some "You didn't know this!" post.
I've occasionally seen some introduction wizards be somewhat helpful, but they are never in any kind of depth. It's like they are afraid to show you what the software can really do — but the real case is some marketing dude thinks (likely sometimes correctly) that if the intro is too long, people will think it's complicated and won't use it. If that's the case, we're again being dragged down by the lowest (of most ordinary) common denominator.
Solutions? How about the Quick Tour, and even the outline/TOC of a full manual, so we can at least skim it and see if some feature exists and then Google/DDG it...?