I pretty much agree with you, but wouldn't apply the same to Google. Their product is not as good, their documentation is often out of date and they believe in

I pretty much agree with you, but wouldn't apply the same to Google. Their product is not as good, their documentation is often out of date and they believe in "move fast and break things" rather than offer a stable product to their customers. Even paying for a support contract, I would say that their support is hit or miss, but at least I can raise alarms to my TAM and they can get me an engineer to deal with a problem if we truly need it.