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If you're concerned about costs and stability and you aren't spending enough to justify at least a 5-figure support contract (enterprise support contracts are a
by busterarm 4y ago
If you're concerned about costs and stability and you aren't spending enough to justify at least a 5-figure support contract (enterprise support contracts are around 10-30k + 1% of spend), I don't think the major cloud providers are for you. You will _never_ receive adequate support to run workloads that you consider mission critical at that level of spend.
Maybe something more like DO, OVH or Hetzner is appropriate.
If you think the basic cloud services are expensive, that's nothing compared to other SaaS providers, Heroku, CDNs or even specialty cloud services. Most of those will start at a 3x multiple of what you're paying now.
I run several million USD on GCP and it's fine. I have more on AWS, which is also fine.
GCP works for us because we have retail customers and customers in Europe who are extremely Amazon-averse. We run VMs, we use CloudSQL, we use GKE.
CloudSQL works great and the serverless networking connector isn't a big deal. Connecting to it from _anything_ works that way. Not just CloudRun. You have to use the VPC connector even from VMs. You can use cloudsqlproxy for direct access from your local machines.
- diceduckmonk 4y agoLots of wisdom. Thank you! > customers in Europe who are extremely Amazon-averse Are European customers Azure-averse? It seems Azure is really leaning into the compliance angle.
- busterarm 4y agoMicrosoft does enough global hiring that they aren't really strictly considered an American company by European tech companies. Amazon is considered both hostile to their local economies but also wholly American. Google is also considered like this, except G Suite is a powerful gateway drug that gives them strong selling leverage in those markets. Microsoft has the same with Windows & Office.
- version_five 4y agoI am a small user, I tried ovh but their support is awful, and their product is simultaneously super buggy. You'll be able to get support from a human way faster with AWS and you'll have fewer problems anyway because their product isn't crap. You can easily search and find how poorly rated they are
- busterarm 4y agoI pretty much agree with you, but wouldn't apply the same to Google. Their product is not as good, their documentation is often out of date and they believe in "move fast and break things" rather than offer a stable product to their customers. Even paying for a support contract, I would say that their support is hit or miss, but at least I can raise alarms to my TAM and they can get me an engineer to deal with a problem if we truly need it.