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I was a Hertz customer for 20 years, but the customer service went downhill about eight years ago and it’s never recovered. I always picked Hertz because it was
by Overtonwindow 4y ago
I was a Hertz customer for 20 years, but the customer service went downhill about eight years ago and it’s never recovered. I always picked Hertz because it was the biggest, well, Hertz Hurts. I rented a car for a week, after a day I realized I didn’t need the car, so I returned it. I still got charged for the full week.
Hertz…Hurts.
- listenallyall 4y agoNot really seeing why Hertz owes you a refund, you reserved the car for a full week.
- treeman79 4y agoBecause he will do business with others that are more flexible. Customer lost for life.
- listenallyall 4y agoLol, show me the US rental car company that refunds customers if they return the car early.
- Overtonwindow 4y agoIt was not a refund. I had reserved the car, but did not pay in advance. I paid when I brought the car back. Specifically they charged my card when I brought it back. In the past, I have been able to return early and they just take it back and turn around and rented back out. It was an absolute surprise and that $700 they were not willing to back away from. So they did lose a customer for life. I Rent-A-Car at least once a month, I use Enterprise now.
- Aloha 4y agoIf you're renting from an airport location National is a little bit better.
- listenallyall 4y agoMaybe they couldn't rent it back out right away? After all if you didn't need it why do you think someone else did? Companies aren't at 100% capacity all the time. Anyway why is it their responsibility to find a new renter when you had already agreed to keep the car for a week?
- FireBeyond 4y agoApropos of the principle of this, most car rental companies these days are above capacity most, if not all the time. You're lucky to get your car class. You're lucky if you don't have to wait around for it, or for it to be cleaned (last rental I had, "hasn't been returned yet and should have". There was no suggestion that they call the renter, and after about 20 minutes of being ignored, I said to call me when it came in. It came in 2 1/2 hours later.) What's more, this is entirely of their own making, because most of those companies, or franchises or whatever, have decided to sell as much of their rental stock while they can make good profits. Only person it sucks for is you.
- listenallyall 4y agoThe OP's complaint was about an incident from 8 years ago. Regardless, it sounds like a lot of the problems you've experienced stems from renters who fail to honor their original contract or rental agreement -- returning cars hours or days late, or early, just like the OP. Not really sure what you want the rental company to do when cars aren't coming back to them according to schedule.
- LBJsPNS 4y agoI doubt that you've ever rented a car, given your insistence on this point.
- Aloha 4y agoEnterprise, National, etc - Nearly everyone. You might pay a small fee for some, but its expected business practice.
- LBJsPNS 4y agoI've never had a rental car company charge me for days I didn't use. It's not like they can't turn the car around and rent it again immediately. Who do you rent from?
- indymike 4y agoBecause no one else in the industry charges for "reserved days" just of actually used days.
- deleted 4y ago[deleted]