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Offtopic, but perhaps illustrative: back when Hertz did very short term 'on demand' rentals the GPS system in the car was obviously faulty and I got a call from
by dkjaudyeqooe 4y ago
Offtopic, but perhaps illustrative: back when Hertz did very short term 'on demand' rentals the GPS system in the car was obviously faulty and I got a call from someone from Hertz asking when I was going to return then rental, in a disagreeable tone.
I told them I'd already returned it (usually locking the car at the return location terminates the rental). They didn't accept this and proceeded to tell me I should return it and the various consequences of not doing so. I told them again I'd returned it and suggested that their management unit was faulty which still didn't convince them. I then told them that there was a Hertz rental office right there and I'd put someone in the office on the phone who could confirm that I had indeed returned the car. They also rejected this.
At that point I told them that if they wanted their car they could find it where I told them it was and that they should fix their system and there was nothing else I could do for them. She made some vague threat and I got off the phone. I never heard anything about it again and was billed correctly.
- bagels 4y agoNever return a rental car without getting a receipt for the return. The risk is just too great.
- saiya-jin 4y agomany places don't work like that - ie you fly out early and the office is not opened yet. Happened to us many times, last time a week ago from Sicily, we were returning the car before 7am and rental office opened 8am. You have to leave keys in keybox and hope all will be fine (which it was)
- dkjaudyeqooe 4y agoThat's not how it worked, it you could hire the car for an hour at a time, it was all done using your mobile phone and automation. There was no staff on location (but in my case there was a Hertz office there but they were not involved with the kind of rental I was doing).