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Did you perhaps skip the on-boarding process? A lot of what you mention has been part of the Getting to know your iPhone on-boarding since they were introduced

by dagmx 4y ago

Did you perhaps skip the on-boarding process? A lot of what you mention has been part of the Getting to know your iPhone on-boarding since they were introduced on the iPhone X. Specifically where to pull down from and pull up from. I’m not sure what you mean by the flashlight not being actionable. Notification shade/Lock Screen buttons are long press actions to prevent accidental activation. On iOS 16 there’s now a button on the launcher to invoke search in case people want to avoid swiping You say they design their products to be used by tech savvy people but gestural design is designed to become intuitive after the first tutorial. Indeed the only people I know who struggle with it are tech savvy people who skip the on-boarding. In much the same way that people who think they’re handy disregard ikea instructions etc Here’s a talk on the thought process behind a lot of their “fluid” design https://developer.apple.com/wwdc18/803 https://developer.apple.com/wwdc18/803

nfw2 4y ago
I am not talking about myself personally. Users like my mom, who have trouble navigating AirBnb, are going to have trouble remembering 8 different swipe actions, even if they go through a tutorial. A designer needs to anticipate users skipping tutorials or just forgetting them. A tutorial is not an alternative to usable design.
- dagmx 4y ago
  You’re now conflating usability with discoverability which are very different things. Many very usable actions are left to intuition and discovered as such or by on-boarding. Pinch to zoom is a classic example. The swipe to dismiss gesture is very usable once it’s discovered. iOS does a very good job at training people that actions from the edge of their device do things. It’s fundamental to the design of the OS and has been so since day one. I also feel like comparing navigating an app with its own unique idiosyncrasies that you do so sporadically to navigating an OS daily are very different orders of magnitude on developing muscle memory. Anyway I think you’re arguing very different aspect of UX design
  - dymk 4y ago
    "Can I use this device" and "Can I figure out how to use this device" are not nearly as different as you're making them out to be.
    - sbuk 4y ago
      So there is an onboarding process that is skippable, and it would appear that either most people either do, or at least click-through. While the onboarding doesn’t show every gesture and shortcut, it does show how to “figure out how to use this device”. And herein lies the problem, and it’s not exclusive to iOS. No matter how much hand holding there is, if the user doesn’t engage, then it’s a lost cause. As the saying goes, you can lead a horse to water, but you can’t make it drink. Discoverability is as much about trying something that you know works elsewhere as it is showing direct affordances.
  - int_19h 4y ago
    > It’s fundamental to the design of the OS and has been so since day one. Swipes, and especially swipes from behind the edge were definitely not "fundamental" in the first version of iOS. I don't even recall them being fundamental in the first iPad.
egypturnash 4y ago
I’ve been using iOS devices for years and getting what I want when I swipe down is a constant roll of the dice. Did I do it in the ambiguous zone for the control center or did I do it where I’ll get recent notifications? Oh wait if I’m on my phone instead of my tablet I need to swipe up for the control center. Why it needs to be different on the tablets I’ve never really known, it used to be from the bottom and it was really nice for it to be consistent. Maddening.
- dagmx 4y ago
  What are you talking about? iPad uses the same activation area as iPhone. https://support.apple.com/en-gb/HT210974 https://support.apple.com/en-gb/HT210974 It is consistent.
  - dan-robertson 4y ago
    Phones with home buttons have the control centre in the same place it always was, at the bottom. Only the newer notch-style phones have it on the top-right.
    - hackmiester 4y ago
      I have always thought this was weird, but for what it’s worth, it works the same way on the tablets (if it has a home button, swipe from the bottom, otherwise, swipe from the top right).
      - egypturnash 4y ago
        Nope. The iPad Air 2 I’m typing this on has a home button but makes me swipe from the top right for the control panel. And yes it is fairly up to date, it’s on 15.6.1. It’ll probably change in a few years again. Except it won’t for some devices.
        hackmiester 4y ago
        what!??!!??! Well there goes that theory.
glandium 4y ago
> Did you perhaps skip the on-boarding process? I don't know how it is in other countries, but here in Japan, when you buy a phone in a mobile carrier shop, they set it up for you, which means any on-boarding that exists on the phone OS is skipped entirely.
- dagmx 4y ago
  iOS setup is personalized so your carrier shouldn’t be setting up anything for you. E.g when you startup you need to setup your faceid and other personal info, that a carrier can’t setup. The most a carrier can do is pre-configure the phone with a specific activation. If they’re skipping that for users then they’re breaking the entire flow for transferring data , setting up payment and authentication etc…
  - glandium 4y ago
    Now that you mention it, faceid had to be setup... I don't remember how that happened, though.
curlftpfs 4y ago
"Good design is often invisible, if you skip the on-boarding process" -- Dieter Rams

by dagmx 4y ago

nfw2 4y ago

I am not talking about myself personally. Users like my mom, who have trouble navigating AirBnb, are going to have trouble remembering 8 different swipe actions, even if they go through a tutorial. A designer needs to anticipate users skipping tutorials or just forgetting them. A tutorial is not an alternative to usable design.

dagmx 4y ago
You’re now conflating usability with discoverability which are very different things. Many very usable actions are left to intuition and discovered as such or by on-boarding. Pinch to zoom is a classic example. The swipe to dismiss gesture is very usable once it’s discovered. iOS does a very good job at training people that actions from the edge of their device do things. It’s fundamental to the design of the OS and has been so since day one. I also feel like comparing navigating an app with its own unique idiosyncrasies that you do so sporadically to navigating an OS daily are very different orders of magnitude on developing muscle memory. Anyway I think you’re arguing very different aspect of UX design
- dymk 4y ago
  "Can I use this device" and "Can I figure out how to use this device" are not nearly as different as you're making them out to be.
  - sbuk 4y ago
    So there is an onboarding process that is skippable, and it would appear that either most people either do, or at least click-through. While the onboarding doesn’t show every gesture and shortcut, it does show how to “figure out how to use this device”. And herein lies the problem, and it’s not exclusive to iOS. No matter how much hand holding there is, if the user doesn’t engage, then it’s a lost cause. As the saying goes, you can lead a horse to water, but you can’t make it drink. Discoverability is as much about trying something that you know works elsewhere as it is showing direct affordances.
- int_19h 4y ago
  > It’s fundamental to the design of the OS and has been so since day one. Swipes, and especially swipes from behind the edge were definitely not "fundamental" in the first version of iOS. I don't even recall them being fundamental in the first iPad.

egypturnash 4y ago

I’ve been using iOS devices for years and getting what I want when I swipe down is a constant roll of the dice. Did I do it in the ambiguous zone for the control center or did I do it where I’ll get recent notifications? Oh wait if I’m on my phone instead of my tablet I need to swipe up for the control center. Why it needs to be different on the tablets I’ve never really known, it used to be from the bottom and it was really nice for it to be consistent. Maddening.

dagmx 4y ago
What are you talking about? iPad uses the same activation area as iPhone. https://support.apple.com/en-gb/HT210974 https://support.apple.com/en-gb/HT210974 It is consistent.
- dan-robertson 4y ago
  Phones with home buttons have the control centre in the same place it always was, at the bottom. Only the newer notch-style phones have it on the top-right.
  - hackmiester 4y ago
    I have always thought this was weird, but for what it’s worth, it works the same way on the tablets (if it has a home button, swipe from the bottom, otherwise, swipe from the top right).
    - egypturnash 4y ago
      Nope. The iPad Air 2 I’m typing this on has a home button but makes me swipe from the top right for the control panel. And yes it is fairly up to date, it’s on 15.6.1. It’ll probably change in a few years again. Except it won’t for some devices.
      - hackmiester 4y ago
        what!??!!??! Well there goes that theory.

glandium 4y ago

> Did you perhaps skip the on-boarding process? I don't know how it is in other countries, but here in Japan, when you buy a phone in a mobile carrier shop, they set it up for you, which means any on-boarding that exists on the phone OS is skipped entirely.

dagmx 4y ago
iOS setup is personalized so your carrier shouldn’t be setting up anything for you. E.g when you startup you need to setup your faceid and other personal info, that a carrier can’t setup. The most a carrier can do is pre-configure the phone with a specific activation. If they’re skipping that for users then they’re breaking the entire flow for transferring data , setting up payment and authentication etc…
- glandium 4y ago
  Now that you mention it, faceid had to be setup... I don't remember how that happened, though.

curlftpfs 4y ago

"Good design is often invisible, if you skip the on-boarding process" -- Dieter Rams