That's the low bar, but I think it is entirely possible to do that and have great customer service on top of it. Domestic flights in America, yeah, just be on t

That's the low bar, but I think it is entirely possible to do that and have great customer service on top of it. Domestic flights in America, yeah, just be on time and ideally not overbooked. But what if the seats were comfortable, or the staff was kind and not overworked? We could have both.