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That kind of decadence is just silly though. Being a great airline has nothing to do with having a personal valet and the best meal in your life. Being a great
by colechristensen 4y ago
That kind of decadence is just silly though. Being a great airline has nothing to do with having a personal valet and the best meal in your life.
Being a great airline means keeping schedules, not losing luggage, and not squeezing coach passengers with that last inch of space lost, handling errors gracefully, and generally being clean and competent.
- eddieroger 4y agoThat's the low bar, but I think it is entirely possible to do that and have great customer service on top of it. Domestic flights in America, yeah, just be on time and ideally not overbooked. But what if the seats were comfortable, or the staff was kind and not overworked? We could have both.