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My dealer just said classics like “we can’t reproduce the issue”, “it’s new software, some bugs still need fixing, we can’t do anything about it”, “weird, we lo
by tobyhinloopen 4y ago
My dealer just said classics like “we can’t reproduce the issue”, “it’s new software, some bugs still need fixing, we can’t do anything about it”, “weird, we looked at it but couldn’t find anything” and “we changed $something and this should fix $issue” (and it didn’t)
I’ve been at the dealer 6 times in 7 months to fix random shit on a brand new car and they managed to fix only two things: the ticking sun roof, and the charge port not opening. (Which is kinda annoying on an EV).
Some EV fans like to claim EVs are more reliable because they have less moving parts. These people obviously never owned a computer.
- autotech 4y agoFor what it's worth, as an auto tech we are limited in what we can do. For a vast majority of car makes, we have no access to anything that happens on the back-end of the control modules. We can look at some data stream on a scan tool, but that is limited at best. There is no debug access or anything of that nature. It's also well outside the skillset of most technicians to delve into software. Also, If you look into the pay plan of most dealer technicians, (flat rate/paid per job) then you understand why we don't want to spend all day looking at your turn signal. We won't get paid for most of the diagnosis time.
- tobyhinloopen 4y agoYour comment perfectly matches the overal attitude of the dealer, and it really pissed me off. I bought a 60k eur car in the same building. I do expect you to waste a day finding an issue on a brand new car. If you don’t want to, don’t sell the POS cars.