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Ask HN: Is Braintree on its death bed?
I've been using Braintree as a way to interface with Paypal subscriptions for 8 years now.
Paypal recently upped their subscription game with a better SDK, but I still prefer Braintree as I have 8 years of customer data sitting there. But I'm having second thoughts. Braintree seems like it's just waiting to die. My experience:
- I sent two support requests into Braintree 8 days ago. I received an auto-response but then nothing.
- I setup a couple issues on their github also 8 days ago and nothing. I don't assume that there needs to be any SLA here so this could be a moot point.
- Their documentation is out of date. Most of the features are completely undocumented and I have to go through the source code on github to understand what params I should be using
- Also on their docs, I would run into 404s.
Is it time to throw in the towel and just build subscriptions direct with PayPal? What is your experience recently with braintree?
- codegeek 4y agoIsn't Braintree owned by paypal anyway ? If they do kill it, they will probably move customers to their new thing ? I do agree that Paypal has become a clusterfk of things where they have created a mess of their own products and some they acquired. Now there is too much confusion with names like "Paypal Standard", Paypal pro and what not. Do I take credit cards directly with paypal pro or do i use braintree or ?? Confusing!!
- halfjoking 4y agoIf Braintree doesn't have the resources, it's Paypal's fault since they acquired them. I use Stripe for my SaaS, and I'm also thinking of accepting crypto with Bitpay. Users have requested using Paypal, but given Paypal's recent account bans [1] I won't be considering it. [1] https://reclaimthenet.org/paypal-bans-free-speech-union/ https://reclaimthenet.org/paypal-bans-free-speech-union/
- buf 4y agoI use stripe as well, but I found offering PayPal upped paid user conversion rate by 30%. I really have no choice but to support it.
- athammer 4y agoI know Square is venturing into this space if it isn’t already in it with Square e-commerce. It seems like right now the only viable option in this space is Stripe. I’m hoping Square e-commerce can provide be the next competitor in this space with good DX.
- ThePowerOfFuet 4y agoWhy not Stripe?
- droopyEyelids 4y agoAll the braintree developments over the past years are to support enormous enterprise customers. If you’re a SMB paypal doesnt care about your business in the braintree product line, cc processing is too small margin business for them to have even a single person updating documentation. Or phone support, or any kind of support really. Remember they used to have better phone support than like any other company?