Dear FogBugz User, Mea culpa — sincerely, We've become well aware of the maelstrom of concern and comments caused by a series of emails that some of you recei

Dear FogBugz User, Mea culpa — sincerely, We've become well aware of the maelstrom of concern and comments caused by a series of emails that some of you received, but to explain, we were just as surprised as you when multiple emails were sent. Our original and only intended email, which was controlled by humans, was to inform you that the "free," non-expiring version of FogBugz is being phased out on October 17, 2022. Additionally, we wanted to offer you the option to continue using FogBugz by updating your account to a paid subscription. This was the entire, planned effort. However, once we updated the accounts that had been identified as free and non-expiring in the internal FogBugz accounting system, the software automatically generated a form email, notifying you that we had summarily converted you to a paid account, and worse, actually triggering collection/dunning notices to some. This was unintended and is not accurate. Yes, we've owned the software for some time and should know all of the nooks and crannies by now. We don't know if this was a nook or a cranny, but it decided to act on its own. Truth. It's embarrassing, and we'd react the same way as many of you have. So this email is to set the record straight. We do not automatically charge any customer for usage of the software unless a subscription has been expressly elected, despite what the erroneous auto-email stated. "it decided to act on its own" Seriously? That's your excuse? Professional software devs take responsibility for their code