I've never seen it done properly either, but I think it's more a matter of incentives than structure or tools. The places where it was worst were places where p

I've never seen it done properly either, but I think it's more a matter of incentives than structure or tools. The places where it was worst were places where people's reaction to wrong documentation tended to be a shrug. Sometimes there were people who didn't document coz they kind of liked being the font of all knowledge. Confluence also sucks - even harder than jira, if that's possible.