Just got my email, and wow, that's really not much of an apology: "Our original and only intended email, which was controlled by humans, was to inform you that

Just got my email, and wow, that's really not much of an apology: "Our original and only intended email, which was controlled by humans, was to inform you that the “free,” non-expiring version of FogBugz is being phased out on October 17, 2022. Additionally, we wanted to offer you the option to continue using FogBugz by updating your account to a paid subscription. " In my case, that account was dormant for a decade or more - so dormant that I couldn't even login without getting Error 500. I hope that's because my account was deleted, and yet somehow that account deletion hadn't deleted my email address from their systems. I actually tried replying to one of those emails (at success@fogbugz.com) to ask them to confirm that my account & logins were deleted from their systems - 10+ years ago - and that they wouldn't attempt to bill me (nevermind send it to collections/dunning). All I got back was an autoreply: Hi, Please reach out to the Fogbugz support team by visiting the following portal; https://support.fogbugz.com/hc/en-us/ https://support.fogbugz.com/hc/en-us/ Thank you, Fogbugz team. This is a Sales and Success message delivered by Kayako. Creating a support account login so that I could ask them to delete my account seemed contrary to what I was trying to do.