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I wish there were a way to screenshare with customers while I troubleshoot that didn't involve more than one click. I currently use GoToAssist which is good sof

I wish there were a way to screenshare with customers while I troubleshoot that didn't involve more than one click. I currently use GoToAssist which is good software, but I have to screenshare with a lot of elderly users for my company's products, and most of them have no idea what "download" means. God help us if they're on Mac, because then I have to guide them through permissions settings over the phone to let me see their screen. I would pay good money for something like this.

kesslykaes 4y ago
Do you troubleshoot desktop apps or web apps?
- missedthecue 4y ago
  Both. Usually when I'm helping a customer troubleshoot, I need to see their desktop files, so the solutions on the market that allow me to see their current webpage by implementing a snippet into our site's HTML are not sufficient. The problem here is that I'm basically asking for something equivalent to a one click exploit. There are good security and privacy reasons to make screensharing a little difficult, but it makes my team's job so hard especially when trying to assist a customer who simply have no idea how use a computer.
  - kesslykaes 4y ago
    Makes sense. My mind immediately went to one of those webpage snippet screen controllers, but that won't work for you. I struggle as well with this, especially since my dad is blind which makes it even harder to use the computer (even with screen reading software).
mod 4y ago
You want to share your screen? Or see theirs? The first is relatively simple. The second will never happen in one-click.
- missedthecue 4y ago
  Yep. I need to see theirs.
  - mod 4y ago
    In theory, someone could exploit a 0-day and write this software for you. So, I recant my position that it will never happen. It could happen if you found a really talented developer who was naive enough to do it, or a nihilist or something.
codegeek 4y ago
This product may help (they most likely use WebRTC) https://screenjar.com/ https://screenjar.com/

kesslykaes 4y ago

Do you troubleshoot desktop apps or web apps?

missedthecue 4y ago
Both. Usually when I'm helping a customer troubleshoot, I need to see their desktop files, so the solutions on the market that allow me to see their current webpage by implementing a snippet into our site's HTML are not sufficient. The problem here is that I'm basically asking for something equivalent to a one click exploit. There are good security and privacy reasons to make screensharing a little difficult, but it makes my team's job so hard especially when trying to assist a customer who simply have no idea how use a computer.
- kesslykaes 4y ago
  Makes sense. My mind immediately went to one of those webpage snippet screen controllers, but that won't work for you. I struggle as well with this, especially since my dad is blind which makes it even harder to use the computer (even with screen reading software).

mod 4y ago

You want to share your screen? Or see theirs? The first is relatively simple. The second will never happen in one-click.

missedthecue 4y ago
Yep. I need to see theirs.
- mod 4y ago
  In theory, someone could exploit a 0-day and write this software for you. So, I recant my position that it will never happen. It could happen if you found a really talented developer who was naive enough to do it, or a nihilist or something.

codegeek 4y ago

This product may help (they most likely use WebRTC) https://screenjar.com/ https://screenjar.com/