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They also pioneered 2 hour no question return policy, Linux support and a store that was mostly global in a world where everyone else treated us non-americans l
by izacus 4y ago
They also pioneered 2 hour no question return policy, Linux support and a store that was mostly global in a world where everyone else treated us non-americans like crap.
When Nintendo sold me a game thats unplayably busted on the Switch they just shrugged and told me to suck it up. Steam didn't.
They also pioneered a store that plays less of a moral police than any others.
(Despite all that, I usually prefer GoG these days because I despise DRM and Steams login limit.)
- stonemetal12 4y ago>They also pioneered 2 hour no question return policy, I don't consider that a positive. Big Box stores usually have 15 days for returns.
- agentdrtran 4y agohaving a 15 day return period for games that can be beaten five times in that period doesn't make sense
- jabroni_salad 4y agoto be clear that is 2 hours of playtime, not realtime. You can refund something you bought months ago but never played. A lot of big box stores don't want to do 1:1 refunds if the seal has been broken.
- Traubenfuchs 4y ago> They also pioneered a store that plays less of a moral police than any others. They banned loli. https://kotaku.com/steam-is-banning-sex-games-with-young-looking-character-1830949017 https://kotaku.com/steam-is-banning-sex-games-with-young-loo...
- Dracophoenix 4y agoAnd a whole host of other games: Hatred, Active Shooter, Rape Day, Super Seducer 3. In many cases, Valve retroactively edited its content policies to justify banning such games.
- lakomen 4y agoLike that's better than the 14 day no questions asked return policy the EU already had. The one they smeared to buy a new law allowing such malpractice?
- Handytinge 4y agoIn Australia, Nintendo are required to refund in this scenario too (and would). These are consumer law issues that should extend beyond games.
- ninjinxo 4y agoTo be fair, Valve were sued into enacting their return policy by the Australian Competition & Consumer Commission (ACCC), and no longer offer flash sales because of it. Linux support is nice though.
- soulofmischief 4y agoI see flash sales often, what is your definition of a flash sale?
- Dracophoenix 4y agoAnd to give credit where credit is due, EA Origin was earlier to the punch at refunding digital sales. In fact that was one of it's selling points when it initially started.
- izacus 4y agoThat doesn't change the fact that noone else really offers this. I accidentally bought a wrong copy of a game on PS5 and they just told me to go away because I "already downloaded it". The download started automatically. I didn't even boot up the PS5 from the time I did the purchase and the time I contacted support (which also gave me a runaround of "oh, you're on UK store not EU store, go away and wait for another 45 minutes). Seems like Australia should sue other stores as well.
- roywashere 4y agoI purchased movies to watch with my kids on Google Play after which I found out they did not come with Dutch subtitles, which was unexpected for me. Asked for a refund and received it immediately, unexpectedly!!
- newswasboring 4y agoFwiw Meta offers this on the quest store. But that might just be that it's a new space. And my personal experience is this policy made me buy more stuff. Every game has basically a 2hour demo for 14 days
- sascha_sl 4y ago
- croak3r 4y agoThey only added the refund policy because they were breaking consumer rights in some counties and they even got fined by Australia for it. It's funny that people think they did it out of care for the customer.
- danielbarla 4y agoThe regional pricing cannot be overstated - when I lived in a country with a PPP ratio of 0.5 (vs US), Steam always felt to have realistic local prices while other stores were 2x or more expensive. It really drove the normalization of non-piracy in various countries IMHO.
- lakomen 4y agoYeah that's why all the Hongkong key shops exist because Valve is so fucking generous with its prices
- deleted 4y ago[deleted]
- nindalf 4y agoMost of the people in this thread won’t understand the pain of having to buy something denominated in dollars, especially as a kid with no money. That’s probably why I’ll be loyal to Steam forever.
- formerkrogemp 4y agoMost people on this site don't know and don't care externalized cost of dollar denominated currency and reserve currency status so long as their goods and vacations come cheap.
- deleted 4y ago[deleted]
- mschuster91 4y ago> When Nintendo sold me a game thats unplayably busted on the Switch they just shrugged and told me to suck it up. Steam didn't. Star Wars Republic Commando, by chance?
- izacus 4y agoIt was actually Sexy Brutale which consistently runs with less than 15fps, looks blurry to the point where it's hard to see things and occasionally crashes. It's really not playable. I've tried a refund when the studio publicly stated they have no intention of patching the game after launch.
- nicolas_t 4y agoOh, that really sucks, Sexy Brutale is actually a great game on other platforms. Pity the port was so botched.