Nah, Google's mistakes with Chat are myriad but the biggest one is that they didn't make Slack. They added like one feature on top of Hangouts (threaded group c

Nah, Google's mistakes with Chat are myriad but the biggest one is that they didn't make Slack. They added like one feature on top of Hangouts (threaded group chats), completely redesigned the entire interface (and the Gmail and Meet interfaces while they were at it), changed a bunch of words to make it seem like they copied Slack, and then said "enjoy using this new turd we pushed out". (Okay, they also added a tiny bit of Markdown-based text formatting. Because why not use the least intuitive, most complicated possible solution, and then not document half of it.)