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Hi, we are facing the same story for one of our CONNECT customers. This customer is simply a garden that sells tickets to visit the garden. Somehow Stripe conne
by fillskills 4y ago
Hi, we are facing the same story for one of our CONNECT customers. This customer is simply a garden that sells tickets to visit the garden. Somehow Stripe connected that with cannabis sales. There is no cannabis anywhere on their garden. Now sure what kicked off this account closer.
Worst part is not that the account was closed. Worst part is that Stripe is not asking or giving any proofs/comments/data. They are simply sending templated replies. Its like talking to a robot while someones livelihood may be connected to this being resolved.
Also overall our dispute ratio is almost Zero. People visiting gardens dont dispute their visits. So frustrating.
- edwinwee 4y agoCould you email me at edwin@stripe.com with a link to this post and we can dig into this?
- fillskills 4y agoEmailing now. Was trying to resolve it with support. For a while they sent non templated emails. Now its back to templates.