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Do you think people are in general kinder and more respectful and admiring to maintainers and support staff for software they pay for, then? That seems to be wh
by jrochkind1 4y ago
Do you think people are in general kinder and more respectful and admiring to maintainers and support staff for software they pay for, then? That seems to be what your theory would call for?
- rwallace 4y agoYes, and it's not just a binary. As a general rule – this has been verified in any number of cases – the more people are paying for something, the more respectful they are to the providers thereof, and the higher the perceived pay and status of the individual employee they are dealing with, the more respectful they are to that employee.
- Bakary 4y agoMoney is just one aspect of it. It's the perceived availability of the person as a resource. Support staff are treated poorly because they're seen as available in that you can not only contact them whenever but they're technically coerced by their job into having to respond to you.