Hostile feedback is a great way to push anyone away. I tried to submit a big report to DD-WRT involving a somewhat important feature completely failing to funct

Hostile feedback is a great way to push anyone away. I tried to submit a big report to DD-WRT involving a somewhat important feature completely failing to function. I gave them all the details required to fully reproduce the bug on their end, which has been the standard for bug reports at every single company I have ever worked for. They threw it back in my face, demanding that I find the actual place in the code where the bug was happening, and that it wasn’t a proper “bug report” without that information. Sorry, but I just don’t have time for that level of arrogance. I provided exactly what the software industry demands for a bug report (workflow + reproducibility), it’s the support team’s job to use that spoon-fed info to dig into the code itself. I mean, it’s different if I was making or requesting a specific code change, but I wasn’t. While I am a programmer myself, I wasn’t going to swan-dive into a completely unfamiliar codebase written in an unfamiliar language and built using unfamiliar tooling and spend weeks (if not months) of my own time learning it, just to reach a conclusion that they could probably reach in an hour or three with their own experience and familiarity with the product.