In the early days of OSS everyone who was a user was a developer and if you didn't like something, you fixed it (or forked and fixed it) and moved on. That's th

In the early days of OSS everyone who was a user was a developer and if you didn't like something, you fixed it (or forked and fixed it) and moved on. That's the answer really. An OSS user is not a customer. Acting like an entitled customer should get you nowhere. There are paid models for that sort of behavior.