The first step is to acknowledge that just because a comment or message exists, doesn't mean you have to consider or respond to it. Bob is just one user amongst

The first step is to acknowledge that just because a comment or message exists, doesn't mean you have to consider or respond to it. Bob is just one user amongst many, but the fact that he manifested himself through an issue means that he took over disproportionate mental space compared to the mass of silent users.