The thing that sucks is not taking care of your customers. There are plenty of small vendors out there where alternatives are limited that still provide good cu

The thing that sucks is not taking care of your customers. There are plenty of small vendors out there where alternatives are limited that still provide good customer service. These vendors may even charge a premium price for their niche service, but they don't exploit merely because they can. There was a great article the other day on the floppydisk.com. It seems like he has a few customers totally reliant on legacy disk where could probably change 100x his current rates. But they'd hate him for it. It also would alienate anyone not held ransom and accelerate migration efforts. Instead he provides a good service, supports hobbyists, and has pivoted his business model several times over the decades to support customer demand. Pissing off your customers isn't good business if you want to keep them long term or maintain a reputation (in order to gain new customers or expand into different business-lines).