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(I guess this is mostly meditating on what the original builders of software feel when their products, which they poured love and care into, end up in the after
by patio11 4y ago
(I guess this is mostly meditating on what the original builders of software feel when their products, which they poured love and care into, end up in the afterlife of software.)
I've sometimes worried about the fate of my businesses after selling them, in the event they pass through many hands, but that's part of the risk of selling. I got an email from a customer of ~10 years ago complaining that they couldn't reach the current CS team (site was down) and asking if I had a direct contact. It, luckily, came back up; it was not obvious to me that it would.
On the one hand, frustrating as a founder, but on the other hand, no rational person expects someone to grind out support emails for an employer they haven't worked at in 10 years, right? I get that e.g. a teacher is inconvenienced, but the Unified School District of Middle America is inconvenienced that there are homework assignments not graded right now. and they don't get to call people 10 years into retirement and say "Well you worked here once upon a time and these assignments aren't going to grade themselves."
- hermitcrab 4y agoHi Patrick, Just to be clear, I'm absolutely not blaming Joel or previous FogBugz employees for this state of affairs. But I know I would be deeply hurt if one of my products was bought by someone who tried these sort of dark practices on my one-time customers. Ps/ Well done on the recent 'Planet Money' podcast appearance.
- richardw 4y agoSome colour: Joel made both Andy (hermitcrab) and Patrick (patio11) mods on the old Business of Software forum back in the day. This is a great echo.
- patio11 4y agoThe Internet is a very tiny place at times.
- patio11 4y agoYep, not worried at all, just talking through somewhat complex feelings here. (Andy and I know each other well, folks, if this isn’t obvious from context. Relevantly, we met on Fog Creek’s forums back in 2006 or so.)
- hermitcrab 4y ago>we met on Fog Creek’s forums back in 2006 or so Happy days! ;0)