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In those cases charge it back. Print out the marketing material you based your decision on and charge the store back. Make it clear that you're returning it ove
by ticviking 4y ago
In those cases charge it back. Print out the marketing material you based your decision on and charge the store back. Make it clear that you're returning it over it not being as described not over being unhappy with it. Often you'll win.
If it's not worth the time to document it maybe it's worth just letting go of.
- henryfjordan 4y agoI ended up getting my money back and all that, took a little back-and-forth. Ultimately though I would've liked to hold Verizon to their stated policies and force them to unlock the phone. They state every phone is eligible for an unlock after 60 days and since I was buying a refurbished last-gen phone model it was certainly old enough to qualify. But over a $40 difference to use a different seller, you're right, it's better to just let it go. I wouldn't even be going after Verizon with a chargeback, I'd be hurting the seller (who may or may not have been in cahoots with Verizon, I'll never know).