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I bought a phone used and refurbed that was locked to Verizon. I know the phone was more than 60 days old so it should at the least be eligible for an unlock pe

I bought a phone used and refurbed that was locked to Verizon. I know the phone was more than 60 days old so it should at the least be eligible for an unlock per the policies. Went into a store, they said I was being scammed by the seller and to only trust the store (they just wanted to sell me another phone). Phone support said they'd try a few things on their end but in the end the phone was still locked. I think I only ever got to T2. They also said they had no record of the phone ever being activated in their system so I kinda suspect the seller was a verizon store doing shady stuff. Ended up having to return the phone and fight over a "restocking" fee. Paid $40 more at a different seller for a fully unlocked phone even though by Verizon's own policies the first phone should've been unlockable. I wish there was something I could've done to hold Verizon and the seller accountable.

ticviking 4y ago
In those cases charge it back. Print out the marketing material you based your decision on and charge the store back. Make it clear that you're returning it over it not being as described not over being unhappy with it. Often you'll win. If it's not worth the time to document it maybe it's worth just letting go of.
- henryfjordan 4y ago
  I ended up getting my money back and all that, took a little back-and-forth. Ultimately though I would've liked to hold Verizon to their stated policies and force them to unlock the phone. They state every phone is eligible for an unlock after 60 days and since I was buying a refurbished last-gen phone model it was certainly old enough to qualify. But over a $40 difference to use a different seller, you're right, it's better to just let it go. I wouldn't even be going after Verizon with a chargeback, I'd be hurting the seller (who may or may not have been in cahoots with Verizon, I'll never know).

ticviking 4y ago

In those cases charge it back. Print out the marketing material you based your decision on and charge the store back. Make it clear that you're returning it over it not being as described not over being unhappy with it. Often you'll win. If it's not worth the time to document it maybe it's worth just letting go of.

henryfjordan 4y ago
I ended up getting my money back and all that, took a little back-and-forth. Ultimately though I would've liked to hold Verizon to their stated policies and force them to unlock the phone. They state every phone is eligible for an unlock after 60 days and since I was buying a refurbished last-gen phone model it was certainly old enough to qualify. But over a $40 difference to use a different seller, you're right, it's better to just let it go. I wouldn't even be going after Verizon with a chargeback, I'd be hurting the seller (who may or may not have been in cahoots with Verizon, I'll never know).