3 ms·

They have a good product, but no matter how good it is, after the experience I had with their sales, I will never use the service again.

wkdneidbwf 4y ago
their sales is abysmal. i have a new account manager every 6 months that wants to schedule a meeting. they put stuff on proposed contracts where they don’t even offer a discount. just terrible. imo they should drastically simplify their billing dimensions so a simple human can understand it. for a certain size of company it just makes no sense to need to be engaged with a sales teams.
n0t3ths81 4y ago
would you mind elaborating a little bit on what happened?
- bena 4y ago
  Not only do they cold call people's personal phones, they do it after being told no. In all of their communication, they are pushy and give off used car salesman vibes.
  - azemetre 4y ago
    I have no experience with sales but I always wonder what kind of incentives these people are given to take such draconian measures. Are they acting like stalkers because they get a fat commission check or is it typically do to something else?
    - kyawzazaw 4y ago
      They need to meet a quota. But also commission paid.
- bdcravens 4y ago
  Signed up for their service to get visibility into our infrastructure; we're a small company with a big setup. They bill hourly, but we do a lot of small instances that run for a few minutes at a time. Twelve instances running 3 minutes each is billed as 12 hours of monitoring. We approached them to see if they would work with us on reducing the massive bill that resulted. They agreed to cut it by 50% if we signed up for additional services. I'm not talking about a future volume discount; we were working with them for a good faith credit once we discovered the mismatch with their billing model (we had already filtered out those instance types) Objectively, we owed the money. However, every other vendor I've run into works with small companies like ours without resorting to those kinds of tactics, so it's a pretty terrible look for them.
manfre 4y ago
They're overly aggressive and the cold calls to my personal cell mean I'll avoid their product whenever I'm in a decision making role.

wkdneidbwf 4y ago

their sales is abysmal. i have a new account manager every 6 months that wants to schedule a meeting. they put stuff on proposed contracts where they don’t even offer a discount. just terrible. imo they should drastically simplify their billing dimensions so a simple human can understand it. for a certain size of company it just makes no sense to need to be engaged with a sales teams.

n0t3ths81 4y ago

would you mind elaborating a little bit on what happened?

bena 4y ago
Not only do they cold call people's personal phones, they do it after being told no. In all of their communication, they are pushy and give off used car salesman vibes.
- azemetre 4y ago
  I have no experience with sales but I always wonder what kind of incentives these people are given to take such draconian measures. Are they acting like stalkers because they get a fat commission check or is it typically do to something else?
  - kyawzazaw 4y ago
    They need to meet a quota. But also commission paid.
bdcravens 4y ago
Signed up for their service to get visibility into our infrastructure; we're a small company with a big setup. They bill hourly, but we do a lot of small instances that run for a few minutes at a time. Twelve instances running 3 minutes each is billed as 12 hours of monitoring. We approached them to see if they would work with us on reducing the massive bill that resulted. They agreed to cut it by 50% if we signed up for additional services. I'm not talking about a future volume discount; we were working with them for a good faith credit once we discovered the mismatch with their billing model (we had already filtered out those instance types) Objectively, we owed the money. However, every other vendor I've run into works with small companies like ours without resorting to those kinds of tactics, so it's a pretty terrible look for them.

manfre 4y ago

They're overly aggressive and the cold calls to my personal cell mean I'll avoid their product whenever I'm in a decision making role.