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The simple reason is that it requires setup on our side. Do you see SSO as a blocker to trying? What we've seen teams do in most cases is use the free tier with
by talmi 4y ago
The simple reason is that it requires setup on our side. Do you see SSO as a blocker to trying? What we've seen teams do in most cases is use the free tier with email signup and try it out for a bit, once they like it and want to upgrade they contact us to upgrade and set up SSO.
- gtsteve 4y agoIt's not a blocker to trying but I equate "enterprise" with $expensive so it does certainly put me off, as I'd need to enter into negotiations that I don't really have time for in order to comply with our policies. I also find often when I begin this conversation there is a set price that is inflexible and a minimum spend way in excess of what we need, and I usually end up just looking at another product. I appreciate you have technical limitations at present but consider adding a SSO administration UI to your backlog - you can certainly set it up so it's all managed in the software. It is a bit more of a technical problem when it goes wrong, so that justifies an increased price tag for the support. I don't expect anything for free but I don't want to have to talk to someone to get it.
- Terretta 4y ago> Do you see SSO as a blocker to trying? Yes, absolutely. And if you have setup on your side, you're doing it wrong. There should be two fields for the customer to paste or an auto-config file, and a cert. Even without registering a preconfigured app in the IdP directory, its a no brainer.
- deepakprab 4y agoYou could make SSO setup self-served. Happy to help you simplify your SSO implementation so you can make it available across all tiers, open-source on an Apache 2.0 license - https://github.com/boxyhq/jackson https://github.com/boxyhq/jackson