Some other tidbits from elsewhere on their site: Mobile Service Intelligence is the process of analyzing data from phones to give you a uniquely powerfu

Some other tidbits from elsewhere on their site: Mobile Service Intelligence is the process of analyzing data from phones to give you a uniquely powerful insight into mobile service quality and user behavior. [...] We know you don't just want data, you want to solve business problems and identify new business opportunities. [...] What's more, the combination of the MSIP and IQ Insight lets you move seamlessly from broad trend data across many users, through comparative groups down to diagnostic data from individual devices. Now, not only can you identify trends, you have the power to drill down to specific instances[...] While I understand the need for QoS metrics, this does seem a bit invasive if you didn't know it was happening. An apparent example of some metrics they collect: http://www.carrieriq.com/overview/IQInsightExperienceManager/IQINWebExperMgrgraphic.jpg http://www.carrieriq.com/overview/IQInsightExperienceManager...