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As a user, I also hate non-transparent pricing and call for sales. I also dont buy many things if I can't see transparent pricing. BUT as a 2x SAAS business I

As a user, I also hate non-transparent pricing and call for sales. I also dont buy many things if I can't see transparent pricing. BUT as a 2x SAAS business I found that this absolutely worked. Make them call. I hate that it works. I have tried irrationally hard to make transparent pricing work for larger customers, and failed. I don't think it's a law of nature, and in some cases it can work. But generally, talk to larger customers. I think SSO (particularly something like Okta) means they will be a client with whom calling and talking to will be a net positive for you and the business. This is basically the single most obvious feature to segment off.

talmi 4y ago
Thanks for this And of course anyone can try it out first with no need to talk to us
yamtaddle 4y ago
> BUT as a 2x SAAS business I found that this absolutely worked. Make them call. I hate that it works. I have tried irrationally hard to make transparent pricing work for larger customers, and failed. I don't think it's a law of nature, and in some cases it can work. But generally, talk to larger customers. I think some managers like the process. It's a good excuse to kill 1-4 hours emailing back and forth, scheduling calls, having calls, et c. Low-stress, even enjoyable, still counts as Real Work. Gives you something to brag about when angling for raises or promotions, or when interviewing, if you get a discount (even if ~everyone gets the same "discount"). Plus I think some of them just aren't comfortable signing up for something for business purposes when they haven't spoken with a real person on the other end. Gives them some kind of reassurance or confidence.