I don't think that's a problem for them, they don't appear to care if people don't buy it there. The issue is not people not buying it, it's a new type of user

I don't think that's a problem for them, they don't appear to care if people don't buy it there. The issue is not people not buying it, it's a new type of user coming in, who is a _customer_ and therefore expects things that they have not had to offer before.