Theres a bit of a miscommunication going on here. A more precise (but less punchy) way of saying it would be “When things break dramatically in production, resi

Theres a bit of a miscommunication going on here. A more precise (but less punchy) way of saying it would be “When things break dramatically in production, resist the too-easy urge to heap acrimonious blame on whoever was most closely involved. That’s usually unhelpful, and the defensive reaction it produces tends to be counterproductive. Instead, calmly look at the whole causal chain leading up to the incident and figure out which of its links would have been easiest to break. Then, if it seems worth the effort, design tooling or procedures that would have done so if they’d been adopted earlier.”