I have a sneaking suspicion that university administration offices are run by a generation of people who don't know that young people do not use the telephone [

I have a sneaking suspicion that university administration offices are run by a generation of people who don't know that young people do not use the telephone [1] (you did this too). Give students an all-purpose email address to contact, or a number to text, and I think you will find they are much more willing to get the right help. The medium does matter. [1] https://www.npr.org/sections/alltechconsidered/2014/05/09/311082149/not-so-social-media-why-people-have-stopped-talking-on-phones https://www.npr.org/sections/alltechconsidered/2014/05/09/31...