So why can't his friends father spend a couple minutes on the web to find a solution himself? Look, I know about computers, but I don't use Outlook or Android (

So why can't his friends father spend a couple minutes on the web to find a solution himself? Look, I know about computers, but I don't use Outlook or Android (which seems to be Arment's situation) so rather that wasting a couple of hours of both our lives, I'd tell the truth and say "I don't know about $SOFTWARE. Have you Googled it?" This does lead to another issue; most people don't know how to search. I have found that a quick Google tutorial is far more fruitful than a couple of hours spent trying to understand the individual workflow requirements and offer a fix around that; often having to use products and solutions that I know nothing about because that is what they use. "Give a man a net to fish with and he can feed himself." no pun intended.