Their customer service is awful. You have to downgrade the Chromecast built-in on all new models to get it working with certain apps, and there's nothing on the

Their customer service is awful. You have to downgrade the Chromecast built-in on all new models to get it working with certain apps, and there's nothing on the forums about it. Hulu Live TV app is broken, forums are full of posts, absolutely nothing Nvidia is doing about it besides posting broken English instructions to reformat the device. My friend sold me hard on the Nvidia Shield PRO and I went with two to replace my house's Rokus. Two weeks into all the problems, I reconnected the Roku for all the streaming services, the Shield is for Plex only. Pretty disappointed.