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There isn't any precedent that confusing UX is illegal, is there? If a user enables "interested in NYC" when they mean "browsing from NYC" is a judge going to g
by drc500free 4y ago
There isn't any precedent that confusing UX is illegal, is there? If a user enables "interested in NYC" when they mean "browsing from NYC" is a judge going to get involved?
- solarmist 4y agoThere absolutely is. Fraudulent misrepresentation and concealment. If they are purposely making it difficult to understand and choose options then that can be a form of fraud.
- drc500free 4y agoIs there any precedent of someone proving fraudulent concealment based on a confusing UX?
- solarmist 4y agoI believe so, but I know various SaaS’s cancellation UX’s have been litigated.
- K0SM0S 4y agoIt's not about logic or even law. Suing a giant like Google implies a base cost in legal fees that is simply not an option for most regular companies. They'll draw you out in procedure way before you can see a juge, let alone plead your case. Global corporations are in a league of their own.