4 ms·

AFAIK you only pay a cancellation fee if you want to cancel a subscription early (E.g. you booked a yearly plan and then cancel it a few months before renewal),

by detaro 4y ago

AFAIK you only pay a cancellation fee if you want to cancel a subscription early (E.g. you booked a yearly plan and then cancel it a few months before renewal), which of course is legal. At some point there was the hack that you could switch your subscription to a offer they throw at you when you try to cancel, and then that counted as a new subscription, which you could cancel within the first 14 days. Not sure if that still works.

omgwtfusb 4y ago
A few months ago it worked for me. I am in EU so IIRC they are legally required to let you cancel your contract for 14 days if you entered into it remotely (phone, internet etc). It seems like changing subscription plan counts as getting a new contract with Adobe.
- InCityDreams 4y ago
  I'm in the eu. What would not count as remote, where you are (added for all the USAians that think it's actually one [socialistic] country)? *where i am at the moment, if i buy something in a shop i have 7 days to return it as i could have 'examined' the item there. Online, delivered, i get 30 days. Empty shops, retailers, empty shops...I 'remote' purchase. But i do go looking first in your store...
- kevincox 4y ago
  It seems to me that this is likely not legally required in this case as they could claim that the release of the old contract was part of the new contract and if you cancel that you are still responsible for the old one. However I'm not surprised that they haven't bothered to implement this in code.
mjrpes 4y ago
It is of course legal, but it's possible OP got deceived into an annual subscription when they thought it was monthly, as discussed 7 months back on HN: https://news.ycombinator.com/item?id=30222165 https://news.ycombinator.com/item?id=30222165
- gervwyk 4y ago
  also been tricked by them. if some services did not lock pdfs to only be opened in adobe reader, there is no way I’d touch anything adobe. Hate these practices and their updater and installer is extremely intrusive! Someone should run a poll for most hated software providers..
  - fire 4y ago
    fwiw there are tools to remove the copy protection / "unlock" the pdfavailable on github, like this one[1] for windows and a number of them[2] for *nix based on qfed[3] or ghostscript 1: https://github.com/abatsakidis/PDFDeSecure https://github.com/abatsakidis/PDFDeSecure 2: https://www.google.com/search?q=remove%20pdf%20copy%20protection%20site%3Agithub.com https://www.google.com/search?q=remove%20pdf%20copy%20protec... 3: https://github.com/wilfredwee/wilfred-TILs/blob/master/command-line-pdf/decrypting-a-pdf-file-without-owner-password-on-the-command-line.md https://github.com/wilfredwee/wilfred-TILs/blob/master/comma...
- jbverschoor 4y ago
  It’s not as a consumer in the Netherlands. This is what gyms used to do. Now you can have a 1 year contract, after that, you’re able to cancel anytime
  - davidandgoliath 4y ago
    That is not the case with adobe, the contract autorenews.
- arrow7000 4y ago
  Exactly
lukasgraf 4y ago
Still worked for me yesterday. Temporarily "switched" to a yearly (paid monthly) InCopy subscription, and was able to cancel that about 5min later. If you don't get the "do you want to switch instead of cancelling?" retainer dialog, you may have already declined it. Clearing cookies and local storage did the trick for me in that case.
Buttons840 4y ago
My gym has a cancellation fee like this. I came to accept it because it is equivalent to them giving me a discount if I stay a certain amount of time, which is fair. Fortunately, they made it all clear when signing up; hidden fees always suck.

by detaro 4y ago

omgwtfusb 4y ago

A few months ago it worked for me. I am in EU so IIRC they are legally required to let you cancel your contract for 14 days if you entered into it remotely (phone, internet etc). It seems like changing subscription plan counts as getting a new contract with Adobe.

InCityDreams 4y ago
I'm in the eu. What would not count as remote, where you are (added for all the USAians that think it's actually one [socialistic] country)? *where i am at the moment, if i buy something in a shop i have 7 days to return it as i could have 'examined' the item there. Online, delivered, i get 30 days. Empty shops, retailers, empty shops...I 'remote' purchase. But i do go looking first in your store...
kevincox 4y ago
It seems to me that this is likely not legally required in this case as they could claim that the release of the old contract was part of the new contract and if you cancel that you are still responsible for the old one. However I'm not surprised that they haven't bothered to implement this in code.

mjrpes 4y ago

It is of course legal, but it's possible OP got deceived into an annual subscription when they thought it was monthly, as discussed 7 months back on HN: https://news.ycombinator.com/item?id=30222165 https://news.ycombinator.com/item?id=30222165

gervwyk 4y ago
also been tricked by them. if some services did not lock pdfs to only be opened in adobe reader, there is no way I’d touch anything adobe. Hate these practices and their updater and installer is extremely intrusive! Someone should run a poll for most hated software providers..
- fire 4y ago
  fwiw there are tools to remove the copy protection / "unlock" the pdfavailable on github, like this one[1] for windows and a number of them[2] for *nix based on qfed[3] or ghostscript 1: https://github.com/abatsakidis/PDFDeSecure https://github.com/abatsakidis/PDFDeSecure 2: https://www.google.com/search?q=remove%20pdf%20copy%20protection%20site%3Agithub.com https://www.google.com/search?q=remove%20pdf%20copy%20protec... 3: https://github.com/wilfredwee/wilfred-TILs/blob/master/command-line-pdf/decrypting-a-pdf-file-without-owner-password-on-the-command-line.md https://github.com/wilfredwee/wilfred-TILs/blob/master/comma...
jbverschoor 4y ago
It’s not as a consumer in the Netherlands. This is what gyms used to do. Now you can have a 1 year contract, after that, you’re able to cancel anytime
- davidandgoliath 4y ago
  That is not the case with adobe, the contract autorenews.
arrow7000 4y ago
Exactly

lukasgraf 4y ago

Still worked for me yesterday. Temporarily "switched" to a yearly (paid monthly) InCopy subscription, and was able to cancel that about 5min later. If you don't get the "do you want to switch instead of cancelling?" retainer dialog, you may have already declined it. Clearing cookies and local storage did the trick for me in that case.

Buttons840 4y ago

My gym has a cancellation fee like this. I came to accept it because it is equivalent to them giving me a discount if I stay a certain amount of time, which is fair. Fortunately, they made it all clear when signing up; hidden fees always suck.