3 ms·
It's kind of sad that some kind of tedious bag check is "doing it right". If you have to go through that, why bother with the self-checkout at all instead of go
by jsnell 4y ago
It's kind of sad that some kind of tedious bag check is "doing it right". If you have to go through that, why bother with the self-checkout at all instead of going through a human cashier?
Where I live, the self checkouts in all stores are basically unmonitored, don't have any item weight consistency checks, and basically the only thing that causes staff to be summoned is buying something that requires agree verification. In the last three years, I've exclusively used these and not once have they checked my bag. Seems to work, at least in that nobody has tried tightening their systems.
(Of course what works in a high trust society won't work in low trust ones, and vice versa.)
- Test0129 4y agoThe UX is right but the business logic is strange. It's obvious it's entirely possible to casually walk out with goods you didn't pay for. I've done it a few times by accident and returned to pay. How many people don't return to pay? If you have say, 70,000 unique customers in a year the loss could add up quickly. The only way I could imagine this working is having some flex in the budget for theft that is being used up by these systems. In that case, it might be that "encouraging" people to steal smaller, cheaper items may save you on theft of big ticket items. So much so it's worth it.